5 Platforms · $3M+ Impact · Verizon

Platforms Built
at Scale

Five enterprise platforms shipped at Verizon — spanning AI diagnostics, device certification, compliance, and real-time network telemetry.

0 Major Platforms
0 Devices / Year
0 Annual Savings
0 Connected Devices

Five platforms. One architect.

Featured Platforms

5 platforms
Analytics & AI Platform
2023 – Present
Active Initiative

Owned the product strategy and roadmap for predictive network intelligence — defining AI-driven solutions to surface call drop & RAT change degradation before it impacts subscribers.

Key Achievements
  • Call drop & RAT change prediction models using AI/ML pipelines
  • Network health KPI dashboards for real-time operational visibility
  • Big data pipeline for post-processing telemetry and analytics
  • User engagement platform for internal stakeholder reporting
Fully Owned · AI-Driven · Predictive Models
AI/ML Kafka AWS TypeScript Predictive Analytics Elasticsearch
KnowledgeBot — AI Support Platform
2023 – Present
AI · Live

Owned end-to-end: led architecture, development and delivery of an AI-powered chatbot that converts Confluence knowledge bases into conversational support — resolving up to 99% of questions instantly.

Key Achievements
  • Rapid deployment pipeline to create and launch product-specific chatbots
  • Smart Q&A matching with advanced NLP for context-aware answers
  • Gap detection & analytics — surfaces knowledge base content gaps automatically
  • Seamless Confluence ingestion pipeline feeding a Vector DB via automated scheduler
  • Embedded chatbot integration into Verizon product pages for real-time support
99% query resolution · Full Ownership · Gen AI + LLAMA-RAG
Gen AI LLAMA-RAG Vector DB AWS Confluence API NLP NodeJS Angular
Device Diagnostics & Analytics Platform
Nov 2024 – Present
Active

Product Manager for the real-time telemetry platform — the tool autonomously collects data from 5K+ field devices, turning modem-level signals into actionable network health intelligence.

Key Achievements
  • Multi-component platform spanning client apps, servers, and operational portals
  • Automated log collection from Android, iOS, and network scanner devices
  • Geographical KPI visualization for network engineers
  • AI-driven predictive diagnostics — call drop & RAT change prediction
  • Fixed Wireless Access (FWA) analysis and monitoring
5K+ devices tracked · 800+ KPIs · PM Role
Kafka Elasticsearch Grafana MQTT OMADM AWS TypeScript Angular NodeJS
Certification Automation Platform
Jun 2022 – Nov 2024
Running · Alumni

Owned and delivered at-scale certification automation for 120–150 devices/year across LTE, 5G & IoT — cutting release cycles from months to weeks.

Key Achievements
  • Automated certification for CAT-M, CAT1, and CAT4+ IoT devices
  • GCF/PTCRB compliance automation at carrier scale
  • eUICC/RSP acceptance test components — LPA, SM-DS, SMDP+
  • Significantly reduced vendor test cycle time
$2M+ annual savings · Fully Owned · 120–150 devices/year
3GPP LTE 5G NR eUICC CI/CD Angular NodeJS MongoDB Kafka
Device Compliance Platform
Jan 2016 – Jun 2022
Running · Contributor

Contributed to device compliance platform — supported regulatory, vendor, and carrier stakeholder alignment around automated device release workflows.

Key Achievements
  • Certification Requirement Tool with cloud visualization
  • Device Subsystem Database Tool for structured compliance tracking
  • LTE protocol conformance validations
  • Big data solutions with MongoDB sharding and replicas
$1M+ annual savings · Contributor
OMADM LWM2M Angular NodeJS MongoDB Kafka MQTT

Career Timeline

20 years
Distinguished Member of Technical Staff — Product Manager
Nov 2024 – Present
Verizon Wireless
Device Diagnostics & Analytics — Leading product vision for real-time telemetry and AI-driven network health intelligence across 5K+ connected devices.
Distinguished Member of Technical Staff — Product Manager
Jun 2022 – Nov 2024
Verizon Wireless
Certification Tools — Delivered certification automation for 120–150 devices per year across LTE, 5G, and IoT device categories.
Principal Engineer
Sep 2019 – Jun 2022
Verizon Wireless
Platform Architecture — Architected device compliance and certification platforms with MongoDB sharding, Kafka event streaming, and OMADM/LWM2M integrations.
Lead Front-End Developer
Jan 2016 – Sep 2019
Diversant / Verizon
Device Certification Tools — Built the Certification Requirement Tool and Device Subsystem Database Tool with LTE protocol conformance workflows.
Lead Front-End Developer
Mar 2014 – Dec 2015
Diversant / Verizon
Cloud Web Portal — Designed and developed internal cloud portal interfaces for device management workflows at Verizon.
Technical Analyst
Nov 2010 – Mar 2014
Infosys / Nike
Equipment & Apparel Product System — Built enterprise product systems for Nike's global equipment and apparel catalog management.
Senior System Engineer
Jun 2006 – Nov 2010
Infosys / Multiple Clients
Various enterprise projects across Comcast, Baker Hughes, Cable Vision, and AOL — delivering scalable system integrations and front-end solutions.

Education

🎓
B.E. Computer Science & Engineering
Karunya Institute of Technology, Anna University
2002 – 2006